Your money is safeuntil you say so
Every order is covered by PartsMeet Protection. We hold your payment until you have inspected the part and confirmed it is what the listing promised. If it does not match, you get a full refund.
Applies to every order on partsmeet.com
What is covered, and what is not
- Item not receivedThe carrier never confirms delivery. File between 21 and 30 days after the expected delivery date.
- Not as describedThe part materially differs from the listing: wrong part number, different condition, undisclosed damage, or missing components. Fitment counts too: the listing claimed it fits your car and it does not.
- Damaged in transitThe part was damaged during shipping and you report it within 48 hours of delivery with photo evidence, when the seller met packaging requirements.
- Seller never shipsIf the seller does not ship within 5 days, we cancel the order and refund you in full.
- Change of mindBuyer's remorse after delivery, or ordering the wrong part for your car when the listing was accurate.
- Damage after deliveryIncluding improper installation once the part is in your hands.
- Off-platform paymentsZelle, Venmo, Cash App, wire. Protection only covers PartsMeet checkout.
- Sold as-isA defect the listing clearly disclosed and sold the part as-is. That known defect is not covered.
- Window closedAny dispute about a delivered part opened after the 48-hour window. Item-not-received claims run on a separate 21 to 30 day window.
Every claim is reviewed by a person. When it is close, we look at the listing, the photos, and the tracking before we decide.
Protection, in full
The complete policy: scope, timing, how to file, and what it costs. This is the fine print, in plain language.
If your claim is approved, the remedy is a full refund of the transaction value: item price, shipping paid through PartsMeet, the Protection fee, the Stripe processing fee, and estimated duties collected at checkout. It returns to your original payment method.
Protection is limited to the transaction value of the order in question. We do not cover consequential damages: lost labor, a lost race weekend, rental costs, or downtime. Claims are evaluated per order.
Open a dispute within 48 hours of delivery as marked by the carrier. The moment you do, your payment stays held until the claim is resolved, however long that takes. Do nothing within 48 hours and the order auto-confirms.
Other marketplaces give you 30 days to return, but by then your money already left your account. Here it never leaves. You only need 48 hours to raise your hand.
Go to your orders and click Open Dispute on the part in question, inside the window. Add photos of the part, the packaging, and the label, plus a note on what differs from the listing. PartsMeet reviews within 2 business days.
Sellers can respond to any dispute with their own evidence. If a seller shows the part was delivered as described, the claim is denied and the seller is paid. Repeated bad-faith claims can lead to account restriction.
| Protection fee | 3% of the item price ($2.99 min, $99 max). The only PartsMeet fee. |
| Seller pays | Nothing. No listing fee, no commission. |
| If a claim is approved | You get everything back: item, shipping, the fee, and duties. |
The 3% funds the payment hold and the buyer guarantee: a full refund if the part does not match the listing or never arrives.
Protection works alongside our other buyer policies. Questions before you buy? Email support@partsmeet.com.