PartsMeet Refund Policy
Effective 2026-04-20. Applies to all orders placed on partsmeet.com.
1. How PartsMeet works
PartsMeet is an buyer-protected marketplace for car parts. The buyer's full payment (item price, buyer-protection fee, shipping, and estimated duties and taxes) is authorized at checkout and held by Stripe, our payment processor. Funds are not released to the seller until the buyer confirms the part, or the confirmation window closes without a dispute.
2. Confirmation window and auto-confirm
After the carrier marks the parcel as Delivered, the buyer has 48 hours to inspect the part and either confirm, open a dispute, or request a return. If the buyer does not act within 48 hours, the order is auto-confirmed and the seller is paid. The 48-hour window starts from the carrier's Delivered timestamp shown on the order page.
3. When a full refund is issued
- The part never shipped and the seller did not buy a label within the window shown on the order page.
- The parcel was lost in transit and the carrier confirms it will not be delivered.
- The part received is the wrong part, counterfeit, or materially different from the listing (e.g., wrong fitment, wrong generation, missing core components shown in the listing photos).
- The part arrived damaged in a way the seller is responsible for (packaging failure or pre-existing damage not disclosed in the listing), documented with packaging photos on arrival.
4. When a partial refund may apply
If the part is substantially as described but a specific issue is disclosed on opening the parcel (e.g., one bolt missing from a hardware kit, minor cosmetic damage not shown in listing photos), buyer and seller may agree to a partial refund through the order thread. PartsMeet support can broker a partial refund when the parties cannot agree.
5. When refunds are denied
- Buyer's remorse, change of fitment plans, or project cancellation after delivery.
- Damage caused after delivery, including damage during installation or modification.
- Disputes raised after the confirmation window closed and the order auto-confirmed.
- Discrepancies with shipping duties, taxes, or carrier-assessed brokerage fees. These are published as estimates at checkout and are paid directly to the carrier or customs authority, not to PartsMeet or the seller.
6. How to request a refund
From the order page, use "Report a problem" within 48 hours of delivery. The buyer uploads photos and a short description; the seller has 48 hours to respond. If the parties cannot agree, PartsMeet support reviews the evidence and issues a written decision within five business days.
7. Return shipping
If a return is required, the seller pays return shipping when the seller is at fault (wrong part, damaged in transit due to packaging, counterfeit). The buyer pays return shipping when the item matched the listing but the buyer changed their mind and the seller accepts a voluntary return. Cross-border returns require the same customs documentation as the outbound shipment.
8. Chargebacks
Buyers are asked to use the in-platform dispute flow before contacting their card issuer. When a chargeback is filed, PartsMeet submits this policy, the order timeline, tracking records, carrier delivery confirmation, messages between the parties, and any evidence uploaded during the dispute flow as evidence to the card network on the seller's behalf. Chargebacks filed on delivered, confirmed, or auto-confirmed orders are defended as fraudulent by this policy.
9. Contact
Questions about this policy: support@partsmeet.com.